Refund Policy

At IT DEFINED, we strive to provide high-quality IT training services. However, if you are not satisfied with our services, we offer a refund policy under the conditions outlined below.

Eligibility for Refund

Refund requests must be made within 7 days of enrollment for live online or self-paced training courses.

Refunds will not be issued if:

• You have accessed more than 20% of the course content.
• You have downloaded course materials.
• You have attended more than two live sessions.
• The request is made after the refund period has expired.

Refund Process

To request a refund, please contact us at support@itdefined.org with your course details and reason for the refund.

Once your request is received, it will be reviewed within 5-7 business days, and you will be notified of the approval or rejection.

If approved, the refund will be processed to your original payment method within 10 business days.

Cancellation Policy

You may cancel your enrollment within the refund eligibility period. After this period, no cancellations or refunds will be processed.

Course Transfer

Instead of a refund, you may choose to transfer your enrollment to another batch or course. Please contact us for assistance.

Contact Us

If you have any questions about our refund policy, please reach out to us at support@itdefined.org.